7-Eleven

Returning Candidate?

Sr. Director Technology & Support

Sr. Director Technology & Support

ID 
2017-25733
Job Locations 
US-TX-Irving
Category 
Information Systems
Posted Date 
10/25/2017

More information about this job

Overview

Provides the leadership, vision, and direction for the infrastructure, application and technology support teams. Creates the infrastructure and

support strategy for IT and oversee teams that support all 7-Eleven applications and infrastructure. Ensures operational availability and

timely restoration of service for all applications and technologies.

 

Responsibilities

  • Partners with the business to determine infrastructure needs for projects and to identify opportunities that provide reduced cost and/or increased service.
  • Understands the business strategy in order to develop technology solutions to support the needs of the business.
  • Understands the business strategy in order to develop technology solutions to support the needs of the business.
  • Sets infrastructure strategy and road-map for 7-Eleven.
  • Oversees all IT infrastructure services, including but not limited to end user services, network, and data.
  • Leads the network, compute or end user computing groups in the application of industry standards, architecture standards, and best practices to deliver initiatives.
  • Governs infrastructure activities including the integration of services provided by multiple suppliers supporting 7-Eleven IT.
  • Ensures 7-Eleven assets are appropriately purchased, tracked, optimized and refreshed.
  • Provides high quality baseline support and identifies opportunities to control baseline costs and maintain service levels.
  • Partners with business, technology or applications, and operations teams to prevent, resolve and improve technology support services.
  • Provides technical leadership in sustainability of all information technology solutions to support the needs of the business.
  • Works with team to troubleshoot and conduct trend analysis on hardware and software failures to determine causes and create solutions.
  • Ensures SLAs are met by monitoring ticket queues.
  • Makes sure outage notifications are sent out and ensures all customers are formed on resolution progress.
  • Pro-actively manages the end-to-end environment and ensures that outages are reduced or eliminated by root cause analysis.

 

Qualifications

  • Education: Bachelors/4 Yr Degree
  • Experience: 10+ years, Vendor Management, IT Infrastructure.
  • Possesses a broad knowledge of applications and infrastructure within and a strong technical background.
  • Deep expertise in vendor management.
  • Provides outstanding customer service skills to direct and indirect customers, resolving very difficult and sensitive issues effectively.
  • Strong management skills with the ability to develop teams and cultivate talent.
  • Strong financial management experience with proven ability to manage annual budget.
  • Internal Posting Dates: 8/23 - 9/5