Senior UX Researcher

Job Locations US-TX-Irving
Posted Date 5 days ago(3/12/2018 4:51 PM)


Primarily responsible for designing, conducting, analyzing, and reporting on user-centered design research and usability testing for the organization's Loyalty and CRM program including identification of user needs and goals, task and workflow modeling, ethnography and persona development as well as rapid iterative usability testing, and more formal, in-depth testing.




  • Conduct usability research in-lab, online, and in the field and provide recommendations for improvement.
  • Act as a dual role UX researcher with strategic leadership and direct contributor responsibilities
  • Build and scale a new, enterprise UX research practice including strategy, principles, and best practices
  • Work with project business representatives and team members to test business requirements using heuristic/qualitative methods.
  • Determine user needs by conducting task-focused analyses and work with graphic designers to test proposed look & feel initiatives
  • Coordinate, conduct and moderate usability tests and prepare written analysis





  • Education: Bachelors/4 Yr Degree
  • Experience: 3, Agile, Customer Interviews, Design Thinking.
  • 2+ years of experience as a UX experience researcher, usability lab manager, usability specialist, or equivalent UX role.
  • Experience with user research and user testing methodologies.
  • Experience with the management of usability labs and conducting usability testing or user research.
  • Experience with best practices for information architecture and interaction design, the user centered design process, and UX principles and techniques.




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