The successful incumbent will have an undeniable passion for the Customer Experience; will be a critical partner in identifying new and innovative approaches to significantly enhance our customers’ experience and restore trust when customer issues arise.
- Customer obsessed and digitally savvy.
- A passionate leader that has vision and knows how to influence change.
- An entrepreneurial spirit.
- Wear multiple hats; be strategic and drive execution.
- Action oriented; capable of developing 3-year roadmap while executing current plan.
- A leader that attracts and motivates talent and develops future leaders.
- Proven ability at making tough decisions in a sea of ambiguity.
- Communicate, collaborate and partner effectively at all levels of the organization from the executive team to the hourly workforce; exhibits executive presence in all channels and interactions.
- Exhibits a passion to build and align around customer experience strategies to ensure a seamless customer centric journey from digital to store to customer contact center.
- Be a vocal champion for the customer and act as an enabler for customer experience activities, delivering best practices, tools and guidance across the organization.