• Manager, IT Service Management

    Job Locations US-TX-Irving
    Posted Date 3 weeks ago(4/6/2018 4:27 PM)
    Information Systems
  • Overview

    Oversee the design, implementation, and continuous improvement of the Service Management processes for the organization with ServiceNow.



    • Directly manage the day to day activities IT Service Management teams (Incident, Problem, Change Management) using ServiceNow as ITSM platform Lead & owns the ITSM mission, vision, values & outcomes using ServiceNow as ITSM platform.
    • Drives the implementation of new/enhanced ITSM processes & services and owns the resultant outcomes.
    • Formulate, publish & enforce ITSM policies to meet business objectives.
    • Provides 7-Eleven's management direction and control to external vendors delivering service management services to 7-Eleven.
    • Management of ITSM services budget.



    • Education: Bachelors/4 Yr Degree ITIL Certification
    • Experience: 10 years, ITIL, ServiceNow, Incident, Problem, Change, Knowledge, Request, Asset, CMDB Management.
    • Working Knowledge of the ServiceNow Platform or other similar ITSM tool.
    • Ability to lead process design discussions and organizational change across the IT organization.
    • Experience in the formulation, implementation, management and support of ITSM processes, procedures and policies. Demonstrable management and leadership skills, with the ability to influence, manage and motivate people.
    • Internal Posting Dates: 4/6 - 4/17



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