Oversee the design, implementation, and continuous improvement of the Service Management processes for the organization with ServiceNow.
Directly manage the day to day activities IT Service Management teams (Incident, Problem, Change Management) using ServiceNow as ITSM platform Lead & owns the ITSM mission, vision, values & outcomes using ServiceNow as ITSM platform.
Drives the implementation of new/enhanced ITSM processes & services and owns the resultant outcomes.
Formulate, publish & enforce ITSM policies to meet business objectives.
Provides 7-Eleven's management direction and control to external vendors delivering service management services to 7-Eleven.
Management of ITSM services budget.
Education: Bachelors/4 Yr Degree ITIL Certification
Working Knowledge of the ServiceNow Platform or other similar ITSM tool.
Ability to lead process design discussions and organizational change across the IT organization.
Experience in the formulation, implementation, management and support of ITSM processes, procedures and policies. Demonstrable management and leadership skills, with the ability to influence, manage and motivate people.
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We believe that to be effective leaders at 7-Eleven, we must think about the needs of our customers and our teams before we tend to our own needs. We call this Servant Leadership, and it's the foundation of everything we do here. As Servant Leaders, we are guided by core values that we live by every day. These values help us serve our customers, our teams and our communities. They are the heart of 7-Eleven and what makes us who we are.