• Analyst II Application Support

    Job Locations US-TX-Irving
    Posted Date 3 months ago(4/16/2018 11:39 AM)
    Information Systems
  • Overview

    • Must have sufficient technical depth to communicate with development and other internal organizations at a peer level
    • Strong communication, problem solving, and technical writing skills; excellent customer service and support skills required.


    • SCCM – Work (Systems Center Configuration Manager). Candidates must have actual experience supporting and troubleshooting.



    • Strong knowledge of any Microsoft® System Center Products, with an emphasis on the following Configuration Manager concepts: General knowledge in sites, site roles, site component configuration: including Primary and Secondary sites, Distribution Points, Pull Distribution Points, discovery, boundaries, Application Catalog, and client policy.
    • Experience with installing sites, Software Updates Management, custom reporting, compliance management, Operating System Deployment and Software Distribution & Packaging.
    • Experience with various client features like discovery, installation, inventory and software metering. Familiar with status messages and various server and client side logs used for troubleshooting.
    • Perform System administration functions and Life cycle upgrades of SCCM.
    • Understanding of site backup and recovery.
    • Understanding of Patch Management and some experience with Windows Server Update Services (WSUS) will be preferred.
    • Understanding of WMI and familiarity with WQL queries.
    • Windows Server Operating System knowledge which includes understanding of NTFS/Share Permissions, File Sharing, Performance Monitoring, Event logging, Task Manager, Windows Firewall, User and Group Management.
    • 5 years of Microsoft Server experience .
    • 2 years of Microsoft cloud services such as Azure and Intune .
    • Exceptional Problem-Solving and Communication Skills - Spoken and written English.
    • Five or more years of experience in systems development, network operations, software support or I.T. consulting with a working knowledge of: SQL Database concepts and reports. some familiarity with SQL Profiler.
    • Deploy Windows patches to include patches for 3rd party Applications - Adobe and Java.
    • Experienced with scripting (PowerShell, batch etc.) to support SCCM automation. Documentation skills including setting up processes and procedures.
    • Good knowledge of Word and Excel.
    • Enterprise disk encryption tools such as MBAM/BitLocker.
    • Application whitelisting tool such as Bit9/Carbon Black.
    • JAMF management platform for MacBook support.



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