• Vendor Relationship Manager

    Job Locations US-TX-Irving
    Posted Date 3 weeks ago(7/30/2018 1:13 PM)
    Information Systems
  • Overview

    Perform IT Vendor Management Functions including but not limited to Contract Management, Vendor Performance Management & Relationship Management. Additionally, Execute 7-Eleven's IT Asset Management program with an emphasis on Software Asset Management.


    • Execute Contract Management functions: contract review, initiating contract signature workflow, verifying master agreement compliance (terms, conditions, rates) & pricing is optimized. Proactively plan and execute contract end of life activities.
    • Execute Vendor Performance Management functions including collecting, reviewing and coordinating the validation of vendor performance metrics.
    • Tracking performance, collecting of SLA penalities & escalating performance problems as needed.
    • Collect qualitative metrics via surveys and track trends.
    • Identify opportunities for vendor performance improvement and engage stakeholders to take corrective action while tracking improvements. Vendor Audits.
    • Execute Vendor Relationship Management functions including vendor classification, 360 degree view of vendor relationship. Track & mediate escalations.
    • Build and execute the Software Asset Management Program at 7-Eleven.
    • Support Apptio program by working closely with Technology teams to understand business needs and requirements and assist in the development of new capabilities and data visibility.




    • Bachelors, 4 year degree



    • 5+ years’ exp. Contract mgmt. & Vendor Relationship mgmt.; contract redlining; facilitating internal stakeholder reviews especially legal & procurement.
    • Negotiating terms, pricing. Contract EOL mgmt.
    • Strong analytical & comparative analysis skills, especially pricing & contractual terms/conditions.
    • Strong Word/Excel skills mandatory.
    • Experience running a software asset management program a major plus.
    • Experience executing vendor performance management, vendor 360 reviews also a major plus.



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