• Sr. IS Manager

    Job Locations US-TX-Irving
    Posted Date 2 weeks ago(8/3/2018 5:47 PM)
    ID
    2018-46195
    Category
    Information Systems
  • Overview

     

     

    Responsible for managing and coordinating 7-Eleven IT Applications Management, and 7-ElevenÆs IT support partners in the implementation and ongoing operations of IT services. This role is responsible for the financial management of the organizational activities and in managing high level relationships with 7-Eleven IT customers as well as 7-Elevens IT support partners.

     

     

     

     

    Responsibilities

     

    • Vendor Management for Software & Support AND Technical Management - Serve as senior 7-Eleven IT management point of contact for IT service providers.
    • Consult and advise Vendor Management team with overall account management, contracts, software licensing/maintenance and professional services.
    • Establish and manage relationships between multiple partners and third party vendors.
    • Ensure that oversight and coordination of vendor support is managed.
    • Customer Liaison AND New Technology - Senior level contact for IT department, business process owners, and application owners for areas managed.
    • Servers as senior escalation point for outsourced IT service providers.
    • Interacts directly with senior and executive level business manager.
    • Oversees relationships with vendors, other internal support groups, and business units Program Management Office - Oversight of all Technology Services' projects through the full project management life cycle and software development life cycle for the implementation of all initiatives.
    • Additional responsibilities include:
    • - Stewardship of established policies, system monitors and controls to ensure the successful management and reporting of all corporate initiatives in the program.
    • - Supervising and leading the program and project staff to oversee the impacts and interdependencies between programs and working to ensure initiatives meet the goals and objectives of the executive leadership team.
    • - Ensuring that both verbal and written communications regarding project status, risks and issues are executed in accordance with corporate EPMO standards.
    • IT Operations Performance Management (OPM) - responsible for oversight and management of all services within the Company Support teams. This includes reporting, communications, and meetings for all OPM related activities. This role will be responsible for oversight and ensuring that the OPM area is managed to meet Technology ServicesÆs strategic objectives and goals.
    • Capacity, Availability, Service Continuity, Change, Configuration, & Release Management - Consult and advise IT architecture & security teams for technical and business requirements.
    • Ensure third-party products conform to 7-Eleven policies.
    • Advise and direct customers and support teams.
    • Provide strategic direction regarding disaster recovery (DR) design, planning, and implementation.
    • Oversight of planning and coordination of testing directly related to applications.
    • Financial & Asset Management AND Compliance & Audit - Overall management and oversight for all capital and expense budgets for areas managed.
    • Includes oversight of software licensing/maintenance management and associated accounting.
    • Ensure that all agreements are managed with Procurement and vendors as required.
    • Provide guidance and direction to the business management and project teams regarding software, support, and project costing.

     

    Qualifications

     

    Education:

    • Bachelors/4 Yr Degree PMP, ITIL

    Certifications:

    • PMP, ITIL

    Experience:

    • Experience: 10, PM, ITSM.
    • Experience implementing and managing near-shore/off-shore service providers in tiered support model.
    • Experience managing multiple outsourced service providers.
    • Experience in managing large projects with multiple vendors.
    • Experience managing to Service/Operating Level Agreements for multiple operating units.
    • Outstanding people management and mentoring skills. 

     

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