• Info Sys Manager

    Job Locations US-TX-Irving
    Posted Date 4 weeks ago(4 weeks ago)
    ID
    2018-47606
    Category
    Information Systems
  • Overview

    The primary role of the position is to oversee and manage the Business Applications Support organization (BAS). This role also has

    responsibility for managing and coordinating 7-Eleven IT organizations, and 7-Eleven's IT support partners in the implementation and

    ongoing operations of IT services.

     

    Responsibilities

    Financial Management:

    • Responsible and accountable for overall analysis and reporting of costs and benefits.
    • Accountable for ensuring that Operations is complying with controls and audit requirements.
    • Work with IT Management to enhance decision making across the IT service life cycle.
    • Responsible for budget and financial forecasting for all BAS related activities.

    Supplier and Service Catalog:

    • Responsible for management of supplier relationships and performance.
    • Ensures that contracts and agreements are aligned to business needs and support SLAs.
    • Accountable for ensuring that the Service Catalog is maintained containing accurate information on all BAS related services.
    • Accountable for ensuring that the BAS organization is appropriately involved and performing tasks related to: negotiating and documenting service levels, measurement, reporting, reviews and metrics analysis of service levels, working with IT teams to improve service levels and assist with enforcement.

     

    Service Transition:

     

    • On Boarding - Transition to production (TTP) planning and implementation for new or changed services.
    • Accountable for ensuring that the BAS organization is appropriately involved and performing all tasks related to TTP activities.
    • Accountable for ensuring that the BAS organization is appropriately involved and performing tasks related to: tracking and budgeting for software, establishing a Definitive Media Library, and ongoing maintenance of Definitive Media Library.

    Service Operations:

    • Accountable for ensuring that the BAS organization is appropriately involved and performing tasks related to: Incident and Problem Management, Change & Configuration Management, Application Management, and creation and maintenance of Application related roadmaps.

    Program Management:

    • Ensure appropriate BAS participation and support of all IT projects.
    • Responsible for ensuring that all BAS projects are compliant with project governance related activities including PMO and QA reviews.
    • Represent Operations teams on IT project review committees and meetings.
    • Responsible for managing all PM activities as directly related to BAS owned projects.
    • Responsible for budget and financial forecasting for all BAS related projects.

    General Administrative:

    • Responsible and accountable for HR related activities for BAS organization.
    • Ensure that BAS teams comply with all IT and company policy and procedures, and perform all related activities.

    Qualifications

    Education:

    • Bachelors/4 Yr Degree ITIL, PMP

    Experience:

    • 10+, IT Service Management, Project Management.
    • Expert knowledge of IT Service Management.
    • Expert knowledge of Project Management.
    • Strong facilitation, negotiation, and communication skills.
    • Strong analytical and organizational skills.
    • Thorough working knowledge of all Microsoft office tools including MS Project and Visio.
    • Internal Posting Dates: 08/28 - 9/11

     

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