• Sr. Manager, Learning Design & Development

    Job Locations US-TX-Irving
    Posted Date 4 weeks ago(6/27/2019 3:09 PM)
  • Overview

    Who we are

    Imagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.


    As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee® and Big Bite®.  “Brain Freeze” is a 7-Eleven registered trademark for our 53-year old Slurpee® and with over 67,000 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.


    But there’s a lot more to our story and much more left to be written.  We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services. 


    At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90+ years ago. It’s what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers.


    Today we are redefining convenience and the customer experience in big ways...we are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us


    How we lead

    At 7-Eleven we are guided by our Leadership Principles.

    1. Be Customer Obsessed
    2. Be Courageous with Your Point of View
    3. Challenge the Status Quo
    4. Act Like an Entrepreneur
    5. Have an “It Can Be Done” Attitude
    6. Do the Right Thing
    7. Be Accountable

    Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.


    About This Opportunity



    The Sr. Manager, Learning Design & Development will have the opportunity to support a variety of audiences, including: Store Employees, Franchisees, Field Support, and Store Support Center employees. The primary purpose of this leadership position is to manage the design and development of training to include: maintenance of existing programs, support for rollouts and initiatives, and development of strategies that drive performance across the organization. This individual must excel at translating organizational goals and strategies into actions that can be mapped to programs and experiences that will help positively impact the enterprise.


    This thought leader is someone who can effectively communicate and influence senior leaders and multiple stakeholders to gain alignment. They will come in and provide recommendations for how to innovate and improve the processes, outputs, and products within the learning function. They are masterful resource planners who are adept at providing guidance, direction, and feedback to a team of learning professionals. And they will have a background in performance improvement, acting as a valued partner in designing “right-fit” solutions.


    This role requires experience designing and developing training end-to-end—from conception through implementation—and can easily flex between managing the team, advising members of the organization, and producing work for key projects and initiatives.


    Our ideal candidate is a self-started who has multifaced experience developing customized programs in the most effective and efficient way that align to organizational Leadership Principles and goals. This is a unique opportunity for someone that is interested in analyzing the team, developing and implementing recommendations for how to be more effective, and helping to grow and transform a well-known international brand.


    Sr. Managers, Learning Design & Development… 

    • Lead the team with courage and accountability.
    • Prioritize and align work to the highest and best use for the organization.
    • Manage resources like a pro, finding efficiencies, and meeting targeted goals.
    • Express their point of view while maintaining relationships.
    • Connect Leadership Principles to developmental actions.
    • Ask challenging and thought-provoking questions.
    • Adapt quickly when the unexpected occurs.
    • Embrace an agile mindset for efficiency, quality, and speed.
    • Collaborate with peers to ensure a cohesive and collective internal customer experience.
    • Modify leadership approaches to meet the needs of stakeholders and the team.
    • Gather insights to develop the best solutions for our brand.
    • Balance sound theory with practical application when developing solutions.
    • Develop innovative courses, tools, and frameworks to achieve goals.
    • Embrace continuous improvement and feedback.
    • Receive gratification from developing others and seeing them meet personal goals.
    • Expect high-quality, visual, and audience-appropriate solutions.


    • Bachelor’s Degree.
    • Master’s Degree in a related field preferred.
    • 5+ years of progressive Learning Design, Development, and Delivery roles, preferably in a retail/restaurant operations environment (retail operations experience a +).
    • Excellent verbal and written communication skills.
    • Strong problem solving, decision making and financial analysis skills.
    • Leadership experience with 5-8 concurrent team members.
    • Strong prioritization and resource planning skills.
    • Some level of experience with graphic/visual design is preferred.
    • Excellent computer/technology skills and a predisposition for problem solving.


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