• Sr. Product Manager Technology Services

    Job Locations US-TX-Irving
    Posted Date 2 weeks ago(12/7/2018 3:50 PM)
    Information Systems
  • Overview

    Perform IT Vendor Management Functions including but not limited to Contract Management, Vendor Performance Management & Relationship Management. Additionally, Execute 7-Eleven IT Asset Management program with an emphasis on Software Asset Management.



    • Execute Contract Management functions: contract review, initiating contract signature workflow, verifying master agreement compliance (terms, conditions, rates) & pricing is optimized.
    • Proactively plan and execute contract end of life activities in collaboration with Procurement.
    • Execute Vendor Performance Management functions including collecting, reviewing and coordinating the validation of vendor performance metrics.
    • Tracking performance, collecting of SLA penalities & escalating performance problems as needed.
    • Collect qualitative metrics via surveys and track trends.
    • Identify opportunities for vendor performance improvement and engage stakeholders to take corrective action while tracking improvements.
    • Vendor Audits.
    • Partner with Procurement and Legal to develop standards SLAs.
    • Execute Vendor Relationship Management functions including relationship management, vendor categorization and corresponding action plans, 360 degree view of vendor relationship.
    • Track & mediate escalations.
    • Build relationships with internal stakeholder and vendors in order to fully understand the business and drive for improved vendor performance.
    • Build and execute the Software Asset Management Program at 7-Eleven.
    • Support Apptio program by working closely with Technology teams to understand business needs and requirements and assist in the development of new capabilities and data visibility.




    • Bachelors/4 Yr Degree


    • 5+ years of experience.
    • Contract Management, IT Vendor Management, Software Asset Management.
    • Contract redlining; facilitating internal stakeholder reviews especially legal and procurement.
    • Negotiating terms, pricing. Contract EOL management.
    • Strong analytical & comparative analysis skills, especially pricing & contractual terms/conditions.
    • Strong Word/Excel skills mandatory.
    • Experience running a software asset management program a major plus.
    • Experience executing vendor performance management, vendor 360 reviews also a major plus.
    • Excellent verbal & written communication skills required; Effectively interact & influence internal & external stakeholders at all levels, include individuals for whom English is a 2nd lang.
    • Proficiency with Oracle EBS Purchasing & AP, MS-Access, DocuSign & PowerBI skills very desirable.
    • Working knowledge or better for Apptio, ServiceNow, Flexera, Zylo & Ariba a major plus.

    Internal posting dates: 12/7 - 12/17



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