• Director, Product Management - Last Mile Delivery

    Job Locations US-TX-Irving
    Posted Date 2 months ago(3/4/2019 5:31 PM)
  • Overview

    Who we are

    Imagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.

    As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee® and Big Bite®.  “Brain Freeze” is a 7-Eleven registered trademark for our 53-year old Slurpee® and with over 67,000 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.

    But there’s a lot more to our story and much more left to be written.  We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services. 

    At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90+ years ago. It’s what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers.

    Today we are redefining convenience and the customer experience in big ways...we are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us

    How we lead

    At 7-Eleven we are guided by our Leadership Principles.


    1. Be Customer Obsessed
    2. Be Courageous with Your Point of View
    3. Challenge the Status Quo
    4. Act Like an Entrepreneur
    5. Have an “It Can Be Done” Attitude
    6. Do the Right Thing
    7. Be Accountable



    Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.




    About the opportunity


    The Digital team at 7-Eleven is reimagining how consumers view convenience.  As a Director Product Management, you'll lead development of new experiences that will not only transform the business, but will shape our digital future. Product managers will define product strategy, develop, launch, and enhance products and services that drive our business forward. You’ll work closely with our software teams to define product requirements and coordinate resources from key stakeholders. You'll also be responsible for identifying and tracking KPIs as you build these amazing experiences. The ideal candidate is a highly organized individual with a passion for user experience and professional experience building impactful and meaningful customer experiences.


    • Develop and define strategy roadmap.
    • Design, manage, and execute on the vision for 7-Eleven’s Digital Products.
    • Use Design Thinking, Agile, and LEAN rituals which establish rhythm for the team, promote ongoing communication, and iterative refinement of roadmaps.
    • Lead & facilitate in-person research to gain deep customer understanding and empathy.
    • Turn customer insights into actionable strategies and priorities.
    • Identify immediate and/or upcoming user needs, then work with the team to develop a product plan that addresses them.
    • Set product vision and lead road mapping, goal setting, story writing, project execution, A/B testing, and product roll-out strategy.
    • You don’t believe in MVP, but MDP, Minimum Delightful Experience.
    • Define learning agenda and key performance indicators (KPIs) to measure success/failure.
    • Prioritize features and tasks for the product using internal tools, tracking and reviewing the product direction and current work frequently.
    • Strategically evolve and grow existing products and services to constantly deliver a better CX.
    • Manage collaboration and communication with other teams, both internal and external, to ensure teams have what they need and can work efficiently.
    • Regularly and systematically use data to uncover opportunities, track product performance, and drive decision making.


    Basic Qualifications:

    • Bachelors Degree.
    • Minimum 3 years of experience in digital product management.


    Preferred Qualifications:

    • Bachelors Degree in Computer Science or Engineering.
    • MBA or Masters degree.
    • 4-5 years of experience translating business strategy and analysis into consumer facing digital products.
    • 2-4 years of experience in Agile product management.
    • Product experience in ecommerce applications a plus.



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