• Corporate Investigations Supervisor

    Job Locations US-TX-Irving
    Posted Date 2 months ago(1/7/2019 6:19 PM)
    ID
    2019-54615
    Category
    Asset Protection
  • Overview

    Who we are

     

    Imagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.

    As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee® and Big Bite®.  “Brain Freeze” is a 7-Eleven registered trademark for our 53-year old Slurpee® and with over 67,000 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.

    But there’s a lot more to our story and much more left to be written.  We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services. 

    At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90+ years ago. It’s what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers.

    Today we are redefining convenience and the customer experience in big ways...we are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us

    How we lead

     

    At 7-Eleven we are guided by our Leadership Principles.

     

    1. Be Customer Obsessed
    2. Be Courageous with Your Point of View
    3. Challenge the Status Quo
    4. Act Like an Entrepreneur
    5. Have an “It Can Be Done” Attitude
    6. Do the Right Thing
    7. Be Accountable

     

    Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.

     

    Responsibilities

    • Provides leadership and direction to Corporate investigators with regards to all investigative functions and processes.

    • Manages the work flow of investigative resources to maximize results.

    • Works cross functionally with Field and Corporate Asset Protection, Legal, Operations, and other corporate entities to resolve investigations.

    • Coordinates, executes and runs complex fraud and integrity investigations.

    • Oversees cases through their completion, ensuring appropriate recovery response, documentation and follow up.

    • Maintains a consistent execution of processes and support during litigation; to include the documentation of evidence relating to POS

      transactions, exception-based reporting, internal and external video and shops.

    • Develops strong analytical and investigative skills with Corporate Investigators.

    • Motivates and model’s efficiency, effectiveness and productivity to their team and identifies new methods that will raise the bar and add value to the team or department.

    • Recruits, hires, trains and supervises Corporate Investigators.

    • Maintains a fully staffed team of investigators with strong analytical, investigative and computer skills.

    • Establishes regular communication with the Corporate Investigations Manager and other key Asset Protection Partners to align the investigative function with the overall AP strategy.

    Qualifications

    Education:

    • Bachelors/4 Yr Degree; Wicklander-Zulawski Interview/Interrogation Certification preferred;

    Experience:

    • 2-5, years investigative and retail operations-related experience, multi-unit preferred.
    • Demonstrate capacity for gathering/scrutinizing data to identify issues, opportunities, patterns, and sustainable business solutions.
    • Strong leadership skills, with the ability to successfully oversee and manage multiple projects.
    • Excellent verbal and written communication skills.
    • Strong analytical knowledge with a comprehensive understanding of retail business acumen.
    • Experience in leading others and executing investigative processes.

    Internal Posting Date: 1/7-1/21

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