• Learning Specialist - Facilitator

    Job Locations US-TX-Irving
    Posted Date 4 months ago(10/11/2019 12:18 PM)
    ID
    2019-70427
    Function
    Training
  • Overview

    ▶ Who we are

    Imagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.

     

    As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee® and Big Bite®.  “Brain Freeze” is a 7-Eleven registered trademark for our 53-year old Slurpee® and with over 67,000 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.

     

    But there’s a lot more to our story and much more left to be written.  We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services. 

     

    At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90+ years ago. It’s what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers.

     

    Today we are redefining convenience and the customer experience in big ways...we are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us

     

    ▶ How we lead

    At 7-Eleven we are guided by our Leadership Principles.

     

    1. Be Customer Obsessed
    2. Be Courageous with Your Point of View
    3. Challenge the Status Quo
    4. Act Like an Entrepreneur
    5. Have an “It Can Be Done” Attitude
    6. Do the Right Thing
    7. Be Accountable 

    Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.

    About the opportunity

     

    Responsibilities

    Develops Leadership and Store Operations learning experiences for instructor-led, self-study and eLearning delivery. Translates strategies into tactics, objectives and metrics within the training materials that provide vision, skills and knowledge application.

     

    • Facilitates Leadership programs, such as Field Consultant and Market Manager Certification training, to support cultural change and leadership development at the mid and senior management levels.
    • Uses Adult Learning - schema building - experiential learning cycle to maximize discussions; adjusts delivery style to get best results in the classroom; establishes credibility and rapport with participants; understands complex cause and effect relationships; links concepts to practice.
    • Delivers program training as directed and to approved standards.
    • Uses project management skills to manage phase deliveries.
    • Uses approved development methodology to develop or update leadership curriculum.
    • Models Servant Leadership.
    • Stays up to date on Best in Class practices.
    • Manages the delivery of training as required, including providing feedback to participants and supervisors regarding actual performance of Trainees in any class conducted.
    • Stays informed on literature, current trends/information around business and leadership.
    • Meets objectives within unit and timelines.
    • Provides useable feedback on design and delivery.
    • Provides pilot test metrics.
    • Manages difficult discussions - appropriately exposes negative behaviors.
    • Stays up to date on what is going on in the company; operations and functional areas and builds relationships with subject matter experts to support what is delivered in class.
    • Performs other duties and responsibilities as required by management.

    Qualifications

    • Education: Bachelors/4 Yr Degree 
    • Operations experience at the FC or CBC level.
    • Excellent verbal and written communication skills.
    • Must be able to deliver training to a wide variety of individuals.
    • Previous training experience in facilitation and Instructional Design and Leadership programs.
    • Excellent computer skills.

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