Director, Operations - Training

Job Locations US-TX-Irving
Posted Date 3 months ago(9/2/2020 9:41 AM)


▶ Who we are

Imagine working in a place that's rapidly growing.  7-Eleven has now surpassed 71,100 stores globally.  Innovation is celebrated and rewarded in a fast-paced, team oriented culture that positively drives results for one of the largest & most iconic brands in the world.


You may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee® and Big Bite®.  “Brain Freeze” is a 7-Eleven registered trademark for our 54-year old Slurpee® (we sell over 14 million a month).


But there’s a lot more to our story and much more left to be written.  We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services. 


At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90+ years ago. It’s what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers.


Today we are redefining convenience and the customer experience in big ways...we are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us


▶ How we lead

At 7-Eleven we are guided by our Leadership Principles.


  1. Be Customer Obsessed
  2. Be Courageous with Your Point of View
  3. Challenge the Status Quo
  4. Act Like an Entrepreneur
  5. Have an “It Can Be Done” Attitude
  6. Do the Right Thing
  7. Be Accountable 

Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.


▶ About This Opportunity


This role includes accelerated training to enable the incumbent to be fully prepared to execute the duties and responsibilities of a Director of Operations (listed below) within approximately 6-9 months (depending upon experience):

  • Lead a team of Market Managers, Field Consultants, and Franchisees or Corporate Store Leaders in the daily operations of their stores to deliver a consistent customer experience and to maximize sales and profitability.
  • Provide coaching, guidance, consultation and direction regarding implementation of business strategy and systems, programs and initiatives.
  • Partner with other senior members of the 7-Eleven team to champion and implement our business and cultural transformation strategy, in alignment with our 7-Eleven Mission, Vision, and Strategy Map.
  • Lead transformation efforts within the organization from the front, with a pull, not push mentality to strengthen the behavior reflected in our 7-Eleven Leadership Principles.
  • Partner with Zone Vice President to plan, execute, and measure results of business plans and objectives.
  • Establish annual budget guidelines for the Zone with approval of SVP Operations.
  • Act as trusted adviser and thought partner on operational and strategic business issues.
  • Work in coordination with the Store Support Center and proactively build collaborative, cross-functional relationships needed to align and successfully execute key business initiatives and objectives.
  • Ensure top performance by consulting with, educating, and training Franchisees or Corporate Store Teams as needed.
  • Strengthen talent in the organization. Recruit, recognize and reward top performance, as well as effectively coach, develop, and invest in top talent for promotional opportunities. Develop “ready now” bench of successors for all key positions. Implement improvement plans and/or exit strategies for underperforming talent.
  • Champion and aggressively grow Franchisee or Corporate Store and customer adoption of our highly innovative digital offerings, such as delivery, mobile checkout, fuel loyalty, touchless pay, etc.
  • Continuously strengthen the 7-Eleven brand in our society, neighborhoods, and in our customers’ minds. 
  • Ability to translate strategic goals into innovative and effective Operations programs and to meet and manage the changing priorities of the organization, informed by intense focus on meeting/exceeding the expectations of our customers.
  • Excellent project management, organizing, and planning skills.
  • Highly accountable, with strong sense of ownership and drive for results.
  • Collaborative facilitator who develops relationships and loyalty with his/her colleagues across all business functions and levels.
  • Successfully navigate ambiguity, with strong analytical reasoning, innovation and judgment in a complex environment.
  • Strong bias for action, with speed and urgency.
  • Quick study, able to handle complex matters with multiple initiatives occurring simultaneously.
  • Highly effective operating at a strategic level, as well as tactical operational details.
  • Ability to lead effectively within a mixed corporate and Franchisee store model, to meet customer needs and the success of all stakeholders.


  • Must have minimum BS/BA degree with an MBA preferred (or equivalent experience).
  • Must have demonstrated experience leading multi-unit retail operations, QSR, or closely related industry.
  • Experience leading franchise operations strongly preferred.
  • Direct experience with retail merchandising preferred.
  • Additional experience in Fuels, Real Estate, or Corporate Operations a plus.
  • Successful experience implementing digital platforms/programs a plus.
  • Must be able to relocate as needed for this role, both for the training period and after training.


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