Field Training Consultant (Miami, FL)

Job Locations US-FL-Miami
Posted Date 3 weeks ago(11/2/2020 11:41 AM)
ID
2020-98895
Function
Training

Overview

▶ Who we are

Imagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.

 

As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee® and Big Bite®.  “Brain Freeze” is a 7-Eleven registered trademark for our 54-year old Slurpee® and with over 71,100 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.

 

But there’s a lot more to our story and much more left to be written.  We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services. 

 

At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90+ years ago. It’s what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers.

 

Today we are redefining convenience and the customer experience in big ways...we are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us

 

▶ How we lead

At 7-Eleven we are guided by our Leadership Principles.

 

  1. Be Customer Obsessed
  2. Be Courageous with Your Point of View
  3. Challenge the Status Quo
  4. Act Like an Entrepreneur
  5. Have an “It Can Be Done” Attitude
  6. Do the Right Thing
  7. Be Accountable 

Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.

 

▶ About This Opportunity

Responsibilities

JOB SUMMARY:

The Field Training Consultant helps new and existing Field Operations and Store Support Center employees and Franchisees gain the knowledge and skills necessary to run profitable stores with high brand standards. Field Training Consultants are also responsible for continuously improving and maximizing their impact on the Training Centers, Training Center Associates, and Learners they support.

 

KEY DUTIES AND RESPONSIBILITES:

  • Use communication, coaching and feedback skills to deliver training programs.
  • Manage all aspects of the learning experience, including: application check scheduling, supply orders,facilitation, and evaluation of learners.
  • Provide feedback (both written and verbal) throughout the training program.
  • Communicate progress to field representatives within appropriate timeframes.
  • Provide prompt, efficient and courteous service and interactions with learners and respond to their concerns in a professional manner.
  • Motivate store teams and learners to increase sales and ensure efficiency to promote good customer service.
  • Maintain the Training Center to defined standards and immediately address issues in the Training Center or training store with ops team.
  • Collaborate with and influence the Training Center Store Manager/FC or AL/MM or ML to motivate store staff to execute all processes to standards.
  • Serve as a role model for store staff and learners on good customer service, effective customer complaint resolution, executing bank policies to standard, and all quality and cleanliness processes.

Qualifications

EDUCATION AND EXPERIENCE:

 

EDUCATION: Bachelors/4 Yr Degree

YEARS OF RELEVANT WORK EXPERIENCE: 3+ years

YEARS OF MANAGEMENT EXPERIENCE: 3+ years

CERTIFICATIONS / LICENSES: CPLP, SPHR, PHR, APTD, CPTD

SPECIFIC KNOWLEDGE AND SKILLS:

  • Adept and leveraging technology for communication
  • Strong skills using the Microsoft Office Suite (Word, PPT, Excel)
  • Previous Operations experience in a retail or restaurant environment
  • Previous experience as a Multi-Unit Manger or high volume single store location preferred

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